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Knowledge Base:  

You are here: Knowledge Base : ship
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What does it mean when my order is partially shipped?
Sometimes we don't have all the items you ordered in stock. Some companies will delay your order until all items are in stock, but we feel its best to ship as much of your order as we can as soon as p
How do I get a tracking number for my shipment?
If you have selected a shipping option for your order that is eligible for a tracking number, you will have two methods of obtaining a tracking number. When we ship your order you should receive a
How much does shipping cost?
The cost of shipping will vary depending on where you are located, the weight of the products being shipped and how quickly you wish to receive your merchandise. You will be able to choose from a num
Do you ship to my country?
We ship to many countries around the world. To determine whether we ship to your particular location, simply add a product to your cart and on the cart page see if your country is listed in the drop-d
Do you offer free shipping?
Yes, free shipping is available on all orders over $150, placed online only, and shipping to Canada and the United States. Orders eligible for free shipping are usually sent ground courier or regula
When can I expect my order?
Most orders for in stock items ship the day the order is placed, if ordered before 2:30 Pacific time, Monday to Friday. Orders for in stock items placed after 2:30 or on weekends and holidays will shi
Can I specify where to leave my package when it arrives at its destination?
No. Delivery location (mailbox, front porch, outside garage, etc.) is determined solely by the delivery driver. We are sorry we cannot accommodate these types of requests.
What happens if a product I order is back-ordered?
Products can become back-ordered during the course of everyday business and we will do our absolute best to let you know what is back-ordered on the website. In the event that this happens, you will r
I'd like to make my purchase in person. What are your store hours?
If you live in or will be visiting the Vancouver area you have the option of paying us a visit and making your purchase in person thereby saving on shipping charges. Please CALL US first and make
Will there be customs and duty charges on my order?
All customs and import duties are applied when your shipment reaches the destination country. Unfortunately, we have no control over these charges and we cannot estimate them due to rate fluctuations