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Knowledge Base:  
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How much will my order cost in my local currency?
All of the prices listed for our products are in US dollars or Canadian dollars, depending on the currency selected from the drop down menu in the top left corner of each page. To convert to another c
I'd like to make my purchase in person. What are your store hours?
If you live in or will be visiting the Vancouver area you have the option of paying us a visit and making your purchase in person thereby saving on shipping charges. Please CALL US first and make
What happens if a product I order is back-ordered?
Products can become back-ordered during the course of everyday business and we will do our absolute best to let you know what is back-ordered on the website. In the event that this happens, you will r
Which methods of payment do you accept?
We currently accept Visa, MasterCard and Paypal for all orders. If you wish to pay by a corporate PO you must be an existing customer with terms in good standing. For new customers wishing to set
Why does my credit card statement show that I was billed a slightly different amount from the amount shown on my order confirmation?
We are a Canadian company and we bill your credit card in Canadian dollars. Your bank applies its' exchange rate for that day in order to ascertain the amount to charge your card in your local currenc