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Knowledge Base:  
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Can I specify where to leave my package when it arrives at its destination?
No. Delivery location (mailbox, front porch, outside garage, etc.) is determined solely by the delivery driver. We are sorry we cannot accommodate these types of requests.
Do you offer free shipping?
Yes, free shipping is available on all orders over $150, placed online only, and shipping to Canada and the United States. Orders eligible for free shipping are usually sent ground courier or regula
How do I get a tracking number for my shipment?
If you have selected a shipping option for your order that is eligible for a tracking number, you will have two methods of obtaining a tracking number. When we ship your order you should receive a
How much does shipping cost?
The cost of shipping will vary depending on where you are located, the weight of the products being shipped and how quickly you wish to receive your merchandise. You will be able to choose from a num
What does it mean when my order is partially shipped?
Sometimes we don't have all the items you ordered in stock. Some companies will delay your order until all items are in stock, but we feel its best to ship as much of your order as we can as soon as p
When can I expect my order?
Most orders for in stock items ship the day the order is placed, if ordered before 2:30 Pacific time, Monday to Friday. Orders for in stock items placed after 2:30 or on weekends and holidays will shi
Will there be customs and duty charges on my order?
All customs and import duties are applied when your shipment reaches the destination country. Unfortunately, we have no control over these charges and we cannot estimate them due to rate fluctuations